Terms & Conditions

TERMS & CONDITIONS

Effective Date: 03 October 2026
Last Updated: 03 October 2026

These Terms & Conditions (“Terms”) govern the use of the website we-assist.in, submission of enquiries and service requests, booking of appliance repair and related services, purchase of products where offered, and interactions with We Assist Home Services (“We Assist”, “we”, “us” or “our”).

By using our website, contacting us, submitting an enquiry, making a booking, requesting a service, making a payment, or purchasing a product from us, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.

If you do not agree with these Terms, please do not proceed with a booking or transaction.

1. About We Assist

We Assist Home Services provides appliance repair, servicing, installation, maintenance and related services.

Our services may include, depending on availability and the specific request:

• Washing machine repair and service
• Refrigerator repair and service
• Air-conditioner repair, installation and related services
• Television and Smart TV repair
• Microwave and oven repair
• Geyser repair
• Dishwasher repair
• Dryer repair
• Water purifier / RO service
• Deep freezer service
• Other appliance-related services offered by We Assist from time to time

We may perform services directly or through technicians, contractors or service partners engaged for the relevant service.

The availability of a particular technician, service, spare part, product or appointment slot is not guaranteed until confirmed by We Assist.

2. Scope of Services and Service Process

A typical service may involve:

• Customer enquiry or booking.
• Appointment confirmation.
• Technician visit.
• Inspection and diagnosis.
• Communication of the applicable service requirements and charges.
• Customer approval where additional paid work is required.
• Repair, installation, maintenance or other agreed service.
• Payment and applicable documentation.
• Warranty/rework handling where applicable.

The actual process may vary depending on the appliance, fault, location, service requested and technical circumstances.

An online or telephone estimate, quotation or indicative price may not constitute the final service price unless expressly confirmed as final.

3. Pricing, Inspection and Additional Work

Initial online or telephone estimates may not always be final.

The final price may change following physical inspection where the technician identifies, among other things:

• Additional faults
• Hidden damage
• Additional components
• Additional labour requirements
• Appliance-condition issues
• Model-specific requirements
• Brand-specific requirements
• Installation complexity
• Dismantling requirements
• Other technical requirements

Where additional paid work is proposed, We Assist should communicate the applicable additional charges and obtain customer approval before proceeding, except where applicable law or an expressly agreed service arrangement provides otherwise.

Customer approval may be recorded through:

• WhatsApp
• Telephone communication
• Written estimate
• Invoice
• Technician confirmation
• Other recorded confirmation

Applicable taxes, where required by law, may be charged in addition to the stated service price.

4. Spare Parts and Replacement Components

Spare parts may be:

• Supplied by We Assist;
• Procured by We Assist; or
• Procured by the technician/service partner.

Depending on availability and the specific transaction, parts may include:

• Genuine OEM parts;
• Manufacturer parts;
• Compatible parts; or
• Aftermarket parts.

Where relevant, the applicable part type should be communicated to the customer.

Replacement decisions may be based on technician inspection and/or assessment by the responsible We Assist representative.

Availability of a particular original or manufacturer-specific component cannot be guaranteed for every appliance, particularly where a model is old, discontinued or the relevant part is unavailable.

5. Customer-Supplied Parts

A customer may request installation of a part supplied by the customer.

We Assist may refuse to install a customer-supplied part where it reasonably appears to be:

• Unsafe;
• Incompatible;
• Defective;
• Unsuitable for the appliance; or
• Otherwise inappropriate for the proposed work.

Where We Assist agrees to install a customer-supplied part:

• The installation is undertaken subject to the condition and suitability of the supplied part;
• We Assist does not provide a warranty for the customer-supplied part; and
• The customer remains responsible for the quality, authenticity, compatibility and performance of that part.

Nothing in this section excludes liability that cannot lawfully be excluded.

6. Customer-Requested Repairs and Repair Decisions

A customer may request a particular repair approach, including:

• Temporary repair;
• Partial repair;
• Repair instead of replacement;
• Continued use of an older component; or
• Repair despite a technician recommending replacement.

A customer may decline a recommended replacement.

Where a customer chooses a repair option after being informed of a relevant technical recommendation or risk, We Assist may record the customer's decision and the relevant circumstances in the service documentation.

Any customer acknowledgement or acceptance is intended to accurately document the service decision and known risks. It is not intended to unlawfully waive mandatory consumer rights or liability that cannot legally be excluded.

7. Appliance Condition, Pre-Existing Damage and Service Risks

Appliances, particularly older appliances, may contain brittle, corroded, deteriorated or weakened components.

Examples include:

• Brittle plastic;
• Corroded components;
• Weak wiring;
• Rusted fasteners;
• Fragile connectors;
• Deteriorated components;
• Concealed damage; and
• Previously weakened or modified components.

During legitimate inspection, dismantling, installation or repair, an old or deteriorated component may break because of its existing condition.

Where reasonably possible, We Assist may inform the customer of observable or reasonably foreseeable risks before or during service.

We Assist should not be responsible for pre-existing deterioration or damage where the relevant condition is not caused by negligent service and where such limitation is legally permissible.

Pre-existing conditions may include an appliance that is:

• Already damaged;
• Broken;
• Non-functional;
• Modified;
• Previously repaired;
• Tampered with; or
• Otherwise in poor condition.

This does not exclude responsibility for damage actually caused by negligent service where such responsibility exists under applicable law.

8. Customer Responsibilities

Customers are expected to:

• Provide reasonable access to the appliance;
• Provide electricity, water, gas or other utilities where reasonably required for the service;
• Provide a reasonably safe working environment;
• Disclose known faults;
• Disclose previous repairs;
• Disclose modifications or tampering;
• Provide correct appliance information;
• Provide accurate contact and location information;
• Remove fragile or valuable items from the service area;
• Secure appliance contents appropriately;
• Provide necessary access or authorization;
• Back up important smart-device data where applicable;
• Inform We Assist if an appliance is used commercially;
• Cooperate reasonably with technicians; and
• Not interfere with technical work while it is being performed.

Customers should not arrange unauthorized third-party repairs during an applicable We Assist service or spare-part warranty period where doing so may affect the ability to assess or provide warranty rework.

9. Smart Appliances, Data and Appliance Contents

Customers are responsible for backing up important information stored on Smart TVs, smart appliances, connected devices or other appliances containing customer data before service.

Customers should also remove or secure:

• Food;
• Clothing;
• Documents;
• Personal belongings;
• Valuables; and
• Other contents inside or around appliances.

We Assist should not be responsible for loss of customer data or appliance contents where such loss is not caused by legally actionable conduct by We Assist.

Where service requires resetting, dismantling, replacing or modifying a component that may affect stored data, the customer should take reasonable backup precautions before service.

10. Service Warranty

The current standard We Assist service/workmanship warranty is:

30 days

The service warranty applies only to eligible service/workmanship covered by the applicable service documentation.

The applicable invoice, service report or warranty documentation should identify the relevant warranty where applicable.

The service warranty does not automatically cover unrelated faults, new faults, customer-supplied parts, misuse, physical damage or circumstances excluded under these Terms.

A warranty claim should be raised with We Assist within the applicable warranty period so that the reported issue can be assessed.

11. Spare-Part Warranty

Spare-part warranty may range from:

90 days to 365 days

The exact applicable spare-part warranty period is the period specifically stated on the final invoice, service documentation or warranty documentation.

Spare-part warranty applies only to spare parts supplied by We Assist.

No We Assist warranty is provided for customer-supplied parts.

A spare-part warranty does not automatically include free labour, visit charges, transportation or installation unless We Assist expressly states otherwise in the applicable invoice or warranty documentation.

12. Warranty Exclusions and Rework

Warranty may not apply where the reported problem results from circumstances such as:

• Third-party repair;
• Tampering;
• Physical damage;
• Misuse;
• Voltage fluctuation or power surge;
• Water damage;
• Fire;
• Pest or insect damage;
• Corrosion or rust;
• Relocation;
• Improper installation;
• Commercial use where the applicable warranty does not cover such use;
• Customer-supplied parts;
• Appliance modification;
• Removal or alteration of serial numbers;
• Lack of valid service or purchase documentation where required for verification;
• Normal wear and tear;
• Consumable components;
• An unrelated fault;
• A pre-existing fault or condition; or
• Other circumstances outside the covered service/workmanship.

These exclusions are subject to applicable law and will not be applied where doing so would unlawfully remove a mandatory consumer right.

Warranty Rework

Where the same eligible issue returns during the applicable service warranty period, We Assist will assess the complaint and handle the resolution on a case-by-case basis.

The maximum standard warranty rework/visit attempts are:

3 attempts

After three attempts, the final resolution will be determined based on the circumstances of the case, technical feasibility, appliance condition, parts availability and applicable law.

There is no automatic entitlement to unlimited repair visits, refund or replacement solely because three rework attempts have occurred, unless otherwise required by applicable law or expressly agreed by We Assist.

13. Right to Refuse or Stop Service

We Assist may refuse or stop a service where reasonably necessary because:

• The location is unsafe;
• The appliance presents a serious safety risk;
• Required access is unavailable;
• The appliance appears beyond reasonable repair;
• Required parts are unavailable;
• The requested service is technically impractical;
• Customer behaviour is abusive, threatening or unsafe; or
• Another legitimate operational or safety reason prevents the service from being performed responsibly.

We Assist will not exercise this provision arbitrarily and will remain subject to applicable consumer and other legal requirements.

Where We Assist cannot complete a service after inspection, applicable unused or unearned amounts may be handled in accordance with the Cancellation & Refund Policy.

14. Customer Conduct and Technician Safety

We Assist expects customers and technicians to interact respectfully and safely.

We do not tolerate:

• Abuse;
• Threats;
• Harassment;
• Violence;
• Discrimination;
• Intimidation;
• Inappropriate behaviour; or
• Unsafe working conditions.

Where such conduct occurs, We Assist may stop or refuse service and take other reasonable action appropriate to the circumstances and applicable law.

15. Service Photographs and Records

Technicians or service personnel may take photographs of:

• The appliance;
• Serial number;
• Existing damage;
• Components;
• Before-service condition;
• After-service condition;
• Replaced parts;
• Invoice;
• Warranty card; and
• Service documentation.

These records may be used for:

• Service records;
• Internal documentation;
• Warranty verification;
• Dispute resolution; and
• Quality control.

Use of customer or appliance photographs for public marketing or promotional purposes should require appropriate customer consent.

16. Payments and Invoicing

Payments may be made through available methods including:

• UPI;
• Card;
• Net banking;
• Cash;
• Payment links;
• Razorpay;
• Cashfree; or
• Other payment methods made available by We Assist.

Depending on the transaction, payment may be made:

• To We Assist;
• Through a payment gateway; or
• Directly to a technician/service partner by cash or UPI where applicable.

Invoices may be issued by We Assist or, where applicable to the transaction structure, by the relevant technician/service partner.

Customers should retain their invoice, payment confirmation and applicable warranty documentation.

17. Cancellation and Refunds

Cancellations and refunds are governed by the separate Cancellation & Refund Policy.

The Cancellation & Refund Policy forms part of these Terms and should be read together with them.

Cancellation & Refund Policy: /cancellation-refund-policy/

18. Product Sales

Where We Assist sells appliances or other products:

New Products

Manufacturer warranty applies where applicable.

Refurbished, Used or Older Products

Any We Assist warranty applies only where specifically mentioned on the applicable invoice or bill.

Additional We Assist Warranty

An additional We Assist warranty applies only where expressly mentioned on the applicable invoice or bill.

Returns and Refunds

Generally, products are not eligible for return or refund after delivery or installation, subject to applicable law and the specific product terms applicable to the transaction.

Delivery Damage

Delivery-related damage will be assessed and handled case-by-case, subject to applicable law and the relevant transaction circumstances.

Installation

Installation charges are separate unless expressly included in the applicable invoice.

19. Business Use and Commercial Appliances

Customers should inform We Assist where an appliance is used for commercial or business purposes.

Commercial usage may involve different operating conditions and may affect the availability or scope of service/warranty where the applicable warranty expressly distinguishes commercial usage.

Nothing in these Terms removes rights that cannot legally be excluded.

20. Third-Party Technology and Service Providers

We Assist may use external technology or operational service providers for purposes such as:

• Payment processing;
• Analytics;
• Advertising;
• Maps;
• Communication;
• CRM;
• Website infrastructure; and
• Other operational technology.

Further information about personal-data handling is provided in the Privacy Policy.

Privacy Policy: /privacy-policy/

21. Limitation of Liability

To the maximum extent permitted by applicable law, We Assist, its proprietor, employees, technicians, contractors, service partners, representatives, suppliers and relevant affiliates will not be liable for indirect, incidental, special or consequential losses arising from a service or transaction, including, where legally permissible:

• Loss of profits;
• Loss of business;
• Business interruption;
• Loss of use;
• Loss of data;
• Loss arising from appliance downtime; or
• Other consequential damages.

This provision does not exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections or liability that cannot legally be excluded.

Nothing in these Terms is intended to exclude remedies or rights available to consumers under applicable law.

22. Liability Cap

Where legally permissible, We Assist intends to maintain a reasonable limitation of liability connected to the amount actually paid for the specific service or transaction giving rise to the claim.

The exact monetary liability cap is subject to Owner Confirmation Required before publication.

Until that amount is expressly approved and legally reviewed, no specific monetary cap should be inserted into the website.

23. Force Majeure

We Assist will not be responsible for delay or inability to perform a service where the delay or inability results from circumstances beyond reasonable control, subject to applicable law.

Such circumstances may include events that materially prevent or delay service operations, access, supply, communication, transportation or availability of required resources.

We Assist will take reasonable steps to resume affected services when circumstances permit.

24. Technician / Service-Partner Non-Solicitation

Customers should not bypass the official We Assist process by privately engaging a We Assist technician, employee, contractor or service personnel for work that is intended to be arranged or performed through We Assist.

This provision is intended to protect legitimate business relationships and service arrangements and will be applied reasonably and subject to applicable law.

No fixed penalty is created by this clause.

25. Complaints and Grievance Resolution

Customers are encouraged to first contact We Assist regarding any service, payment, warranty or other complaint.

Complaints may be submitted through:

Email: care@we-assist.in
Phone: 89700-22333

We Assist will review the matter and attempt to resolve it through its customer support/grievance process.

Nothing in this process prevents a consumer from exercising any statutory right or remedy available under applicable law.

26. Disputes and Legal Jurisdiction

We Assist encourages customers to first attempt resolution through the customer support/grievance process.

Where appropriate and legally permissible, disputes may proceed through applicable dispute-resolution mechanisms, including arbitration where a valid and enforceable arbitration agreement applies.

Nothing in these Terms requires a consumer to waive mandatory statutory remedies.

Subject to applicable law, the intended jurisdiction for matters relating to We Assist is:

Bengaluru / Bangalore, Karnataka, India.

Applicable law will govern the interpretation and enforcement of these Terms.

27. Privacy

The collection and use of personal information by We Assist is governed by the Privacy Policy.

Privacy Policy: /privacy-policy/

By submitting information through the website or service channels, customers should review the applicable privacy notice and provide any consent required by law.

28. Changes to These Terms

We Assist may update these Terms from time to time to reflect changes in services, business processes, technology or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Changes will not retrospectively remove rights that have already accrued under applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to the extent permitted by applicable law.

The affected provision will be interpreted or modified only to the extent necessary to make it legally enforceable, where permitted.

30. Entire Terms

These Terms, together with the applicable invoice, service documentation, warranty documentation, Cancellation & Refund Policy and Privacy Policy, constitute the principal terms governing the relevant website interaction, service or transaction, subject to any specific written agreement applicable to that transaction and mandatory law.

31. Contact Details

We Assist Home Services

Address:
#677, 1st Floor, 27th Main, 13th Cross, HSR Layout, Sector 1, Bangalore, Karnataka – 560102, India

Phone: 89700-22333
Email: care@we-assist.in
Website: https://we-assist.in

Related policies:

• /cancellation-refund-policy/
• /privacy-policy/