Privacy Policy

PRIVACY POLICY

Effective Date: 03 October 2026
Last Updated: 03 October 2026

This Privacy Policy explains how We Assist Home Services (“We Assist”, “we”, “us” or “our”) may collect, use, store, disclose and otherwise process personal information in connection with our website, enquiries, bookings, appliance services, product transactions and customer communications.

We Assist is committed to handling personal information responsibly and transparently.

This Policy should be read together with our Terms & Conditions and Cancellation & Refund Policy.

1. Information We May Collect

Depending on how you interact with We Assist, we may collect information such as:

Contact Information

• Name;
• Mobile number;
• Email address;
• Communication details.

Service and Booking Information

• Appliance type;
• Brand and model information;
• Appliance problem or service requirement;
• Service address;
• Appointment information;
• Service history;
• Technician/service information;
• Service reports;
• Warranty information; and
• Related transaction details.

Payment and Transaction Information

We may receive transaction-related information necessary to process or verify payments.

Payment details may be processed through third-party payment providers such as payment gateways. We do not claim to store complete card or banking credentials unless our actual technical systems support such storage and the applicable privacy notice specifically states so.

Communications

We may collect information contained in communications with us through:

• Phone;
• WhatsApp;
• Email;
• Website forms;
• Customer-support communications; and
• Other service channels.

There may occasionally be call recording for operational, service, quality-control or dispute-resolution purposes where applicable.

2. How We Collect Information

Information may be collected through:

• Website enquiry forms;
• Service booking forms;
• WhatsApp;
• Phone calls;
• Email;
• Google Ads;
• Meta Ads;
• Google Analytics;
• Google Tag Manager;
• Google Maps;
• CRM systems;
• Payment gateways; and
• Other operational systems used by We Assist.

Some information is provided directly by the customer.

Other information may be generated through the customer's interaction with our website, booking process, communications or services.

3. Why We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries;
• Scheduling service appointments;
• Providing appliance repair or maintenance services;
• Coordinating technicians or service partners;
• Communicating appointment details;
• Providing estimates or quotations;
• Processing or verifying payments;
• Issuing invoices;
• Managing warranty claims;
• Maintaining service records;
• Handling complaints and disputes;
• Preventing fraud or misuse;
• Improving service quality;
• Maintaining website and operational systems;
• Understanding website usage;
• Measuring advertising and marketing performance;
• Sending transactional communications;
• Sending promotional communications where permitted; and
• Complying with applicable legal requirements.

We aim to collect and use information for legitimate and relevant business purposes and, where consent is required, seek the applicable consent.

4. Legal Basis / Consent

Where applicable law requires consent for a particular processing activity, We Assist will seek consent in an appropriate manner.

Where processing is permitted or required under applicable law without consent, we may process information on that basis.

Where consent is the applicable basis for processing, consent should be provided through a clear affirmative action and may be withdrawn through an appropriate mechanism, subject to the legal consequences of withdrawal and processing that remains permitted or required by law.

The Digital Personal Data Protection Act, 2023 provides that consent, where used as the basis for processing, should be free, specific, informed, unconditional and unambiguous and given through clear affirmative action.

5. Website, Analytics and Advertising Technologies

We Assist may use technology provided by third parties for:

• Website analytics;
• Advertising measurement;
• Campaign performance;
• Conversion tracking;
• Website functionality;
• Maps;
• Communication; and
• Other operational purposes.

These may include services associated with:

• Google Ads;
• Google Analytics;
• Google Tag Manager;
• Meta Ads;
• Google Maps;
• CRM platforms;
• Payment gateways; and
• Website infrastructure providers.

The exact providers and technologies used may change as our website and systems develop.

We Assist should not be understood as using a particular provider for a particular purpose unless that provider is actually configured for that purpose.

6. Google Maps and Location Information

Where Google Maps or similar mapping functionality is used for service-location purposes, information necessary to identify or locate the requested service location may be processed.

We Assist does not currently track technicians through GPS for the purposes of the customer-facing service process.

This does not prevent ordinary location information voluntarily provided by customers for service purposes from being processed.

7. WhatsApp, SMS, Email and Phone Communications

We Assist may communicate with customers through:

• WhatsApp;
• SMS;
• Email; and
• Phone.

Transactional or service-related communications may include:

• Booking confirmation;
• Appointment updates;
• Technician information;
• Service updates;
• Payment information;
• Invoice information;
• Warranty communication;
• Customer-support communication; and
• Other information necessary to provide the requested service.

Promotional communications may also be sent where permitted.

Customers should have a reasonable method of opting out of promotional communications.

Opting out of promotional communications will not necessarily stop essential transactional or service communications required to complete or support an existing booking or transaction.

8. Sharing with Technicians and Service Partners

To provide the requested service, We Assist may share relevant customer information with the technician, contractor or service partner responsible for the relevant service.

Information shared should be limited to what is reasonably necessary for the relevant service or operational purpose.

Service partners may receive information such as:

• Customer name;
• Contact number;
• Service address;
• Appliance information;
• Appointment details;
• Service requirements; and
• Other information necessary to perform the service.

9. Third-Party Service Providers

We Assist may use third-party providers for:

• Payment processing;
• Analytics;
• Advertising;
• Maps;
• Communication;
• CRM;
• Website hosting/infrastructure;
• Technology support; and
• Other operational functions.

Such providers may process information on behalf of or in connection with We Assist, depending on the service arrangement.

Where required by applicable law, We Assist will take appropriate measures concerning the handling of personal information by relevant service providers.

10. Service Records and Photographs

During a service, We Assist or its technicians may create records containing:

• Appliance photographs;
• Serial-number photographs;
• Existing-damage photographs;
• Before-service photographs;
• After-service photographs;
• Replaced-part photographs;
• Invoice photographs;
• Warranty-card photographs; and
• Service documentation.

These records may be used for:

• Service history;
• Warranty verification;
• Quality control;
• Internal documentation;
• Complaint handling; and
• Dispute resolution.

Marketing or public promotional use of customer-related photographs should require appropriate consent.

11. Data Security

We Assist takes reasonable measures appropriate to the nature of the information and our operational environment to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

We Assist will respond to security incidents in accordance with applicable legal requirements and our reasonable operational procedures.

12. Data Retention

We Assist may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Service records;
• Warranty administration;
• Accounting and transaction records;
• Complaint handling;
• Dispute resolution;
• Legal compliance;
• Fraud prevention;
• Business records; and
• Other legitimate operational requirements.

Retention periods may vary depending on the type of information and the purpose for which it is retained.

Where information is no longer required and there is no legal or legitimate reason to retain it, appropriate deletion or disposal measures may be taken.

13. Customer Data Requests and Privacy Contact

Customers may contact We Assist regarding privacy or personal-data matters at:

care@we-assist.in

Depending on applicable law, a customer may be able to request information or exercise applicable rights concerning their personal information.

Requests may require reasonable verification of the requester's identity to protect customer information from unauthorized disclosure.

We Assist will handle applicable privacy requests in accordance with the law that applies to the relevant processing activity.

14. Withdrawal of Consent

Where personal information is processed on the basis of consent and applicable law provides a right to withdraw that consent, customers may contact:

care@we-assist.in

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also not stop processing that We Assist is permitted or required to continue under applicable law or for legitimate transactional purposes.

The Digital Personal Data Protection Act, 2023 expressly addresses withdrawal of consent and cessation of processing where applicable, subject to legally permitted or required processing.

15. Promotional Communications

Customers may receive promotional communication from We Assist where permitted.

Customers may request to stop promotional communication by contacting:

care@we-assist.in

We Assist may continue sending essential service-related or transactional communications where necessary.

16. Children's Information

Our services are primarily directed toward customers arranging appliance services and transactions.

We Assist does not intentionally seek unnecessary personal information from children.

Where applicable law imposes additional requirements concerning children's personal information, We Assist will handle such information in accordance with those requirements.

17. Cookies and Similar Technologies

Our website or third-party technologies may use cookies or similar technologies for purposes such as:

• Website functionality;
• Analytics;
• Advertising;
• Conversion measurement;
• Security; and
• Improving website experience.

The exact cookies or technologies used may change as website functionality and advertising systems change.

Where legally required, appropriate consent or controls will be provided.

18. External Websites and Services

Our website may contain links or integrations to third-party websites, platforms or services.

Those third parties may have their own privacy policies and terms.

We Assist is not responsible for privacy practices of third-party websites that are outside our control.

Customers should review the applicable privacy information of those third parties when interacting with their services.

19. Payment Information

Payments may be facilitated through providers including Razorpay, Cashfree or other payment gateways made available by We Assist.

Payment information may be processed by the relevant payment provider according to its systems, terms and privacy practices.

Customers should refer to the applicable payment provider's privacy information where necessary.

20. Business Transfers and Legal Disclosures

Where reasonably necessary, information may be disclosed:

• To comply with applicable law;
• In response to lawful governmental or regulatory requirements;
• To protect legal rights;
• To prevent fraud or unlawful activity;
• In connection with dispute resolution; or
• In connection with a legitimate business restructuring, transfer or transaction, subject to applicable law.

We Assist will not treat this section as a general authorization for unnecessary disclosure of personal information.

21. Changes to This Privacy Policy

We Assist may update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in technology;
• Changes in data-processing practices;
• Changes in third-party service providers; or
• Changes in applicable legal requirements.

The latest version will be published on this page with the updated “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, We Assist will follow the applicable requirement.

22. Relationship with Other Legal Policies

This Privacy Policy should be read together with:

Terms & Conditions: /terms-conditions/

Cancellation & Refund Policy: /cancellation-refund-policy/

These policies address different aspects of the customer relationship and should not be interpreted as creating conflicting rights or obligations.

23. Contact Details

We Assist Home Services

#677, 1st Floor, 27th Main, 13th Cross, HSR Layout, Sector 1, Bangalore, Karnataka – 560102, India

Phone: 89700-22333
Email: care@we-assist.in
Website: https://we-assist.in

For privacy/data-related requests:

care@we-assist.in